30-Day Refund Policy
At Utility Planing, we aim to provide dependable gas and electricity service arrangements and clear customer support. Eligible payments may be considered for a refund when a request is submitted within 30 days of the original payment date, subject to the terms below.
Refund Eligibility
A refund may be considered when:
- A payment was made for a service that has not yet been provided
- A service fee was charged incorrectly
- A duplicate or incorrect payment was processed
- The refund request is submitted within 30 days of the original payment date
Refunds generally do not apply to completed services, utility usage charges, third-party charges, or services that have already been provided or consumed.
How to Request a Refund
To request a refund, contact Utility Planing at:
Phone: +1 (888) 431-9866
Email: contact@utilityplaning.com
Please provide your full name, service address or account information, payment date and amount, and the reason for your refund request.
Refund Processing
Refund requests will normally be reviewed within 5 business days.
If approved, the refund will generally be returned to the original payment method within 10 business days. Additional processing time may depend on your bank, card issuer, or payment provider.
Limitations
Utility Planing reserves the right to deny requests that do not meet the eligibility requirements stated in this policy.
This policy does not limit any consumer rights that may apply under law. California guidance notes that businesses should clearly communicate applicable refund or return policies to customers.
Contact Us
Utility Planing
2339 Rainbow Road
Irvine, CA 92614
Phone: +1 (888) 431-9866
Email: contact@utilityplaning.com